The Client Perspective on Website Development and Operation

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Video by Variant Studios

I have been a part of several efforts to create e-commerce sites and have had both good and bad experiences. This session will summarize lessons learned from those experiences and is designed for 2 audiences.

The primary goal of this session is to help developers understand how to deal with a client...

  • The importance of communication (when you respond to questions can be even more important than what you say)
  • Documenting requirements and expectations
  • Dealing with requirements creep
  • Understand the frame of mind (clients can get a little crazy...but you already knew that)

Time permitting, I will cover the client frame of mind in an attempt to explain why we do what we do. Items covered will include...

  • Unrealistic expectations
  • Their role in development (e.g. understand how they want the site to look and feel like, don't worry how it gets done)
  • The importance of good requirements
  • The need for testing and the importance of budgeting time for this
  • Defining acceptance criteria
  • Varying levels of involvement in development and maintenance
  • The work just begins when the site launches (most of the work is in maintenance and administration)

Schedule info

Time slot: 
11 June 14:15 - 15:00
Classroom 105

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