The Client Perspective on Website Development and Operation
Video by Variant Studios
I have been a part of several efforts to create e-commerce sites and have had both good and bad experiences. This session will summarize lessons learned from those experiences and is designed for 2 audiences.
The primary goal of this session is to help developers understand how to deal with a client...
- The importance of communication (when you respond to questions can be even more important than what you say)
- Documenting requirements and expectations
- Dealing with requirements creep
- Understand the frame of mind (clients can get a little crazy...but you already knew that)
Time permitting, I will cover the client frame of mind in an attempt to explain why we do what we do. Items covered will include...
- Unrealistic expectations
- Their role in development (e.g. understand how they want the site to look and feel like, don't worry how it gets done)
- The importance of good requirements
- The need for testing and the importance of budgeting time for this
- Defining acceptance criteria
- Varying levels of involvement in development and maintenance
- The work just begins when the site launches (most of the work is in maintenance and administration)