Video by Variant Studios

I have been a part of several efforts to create e-commerce sites and have had both good and bad experiences. This session will summarize lessons learned from those experiences and is designed for 2 audiences.

The primary goal of this session is to help developers understand how to deal with a client...

• The importance of communication (when you respond to questions can be even more important than what you say)
• Documenting requirements and expectations
• Dealing with requirements creep
• Understand the frame of mind (clients can get a little crazy...but you already knew that)

Time permitting, I will cover the client frame of mind in an attempt to explain why we do what we do. Items covered will include...

• Unrealistic expectations
• Their role in development (e.g. understand how they want the site to look and feel like, don't worry how it gets done)
• The importance of good requirements
• The need for testing and the importance of budgeting time for this
• Defining acceptance criteria
• Varying levels of involvement in development and maintenance
• The work just begins when the site launches (most of the work is in maintenance and administration)